Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 3 days from the date of delivery, for a different size or style.
Please Note:
- SALE products cannot be exchanged/returned.
- In case of product exchange the customer has to pay INR 250 for the pickup of your previous product and delivering your new product. This price is only applicable on exchanges but not on defective or incomplete products delivered.
Return Policy
Please Note the shipment is eligible to return only:
- If the shipment is torn or damaged, customers may refuse to accept the delivery and are advised to immediately contact our support team for assistance.
- If an incomplete product is received, we will require a clear unboxing video of the shipment to investigate and resolve the issue.
- Incase of a defect in the product, we would require clear parcel opening videos or pictures.
- We do not offer cashback. Refunds are only made in terms of a Store Credit.
- Embroidery and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
- Shipping and COD charges are non refundable
- The amount will be refunded in the form of store credit only, we do not provide monetary refund for returns.
- Return shipping charges (Rs.150/-) will be adjusted against store credit only. If cutomer sends us the parcel then this amount (Rs.150) will not be deducted from Store credit. The store credit is valid for 3 months from the date customer recieves it.